Shipping Policy

This Shipping Policy is formulated to standardize all shipping service rules, order processing procedures, logistics delivery standards, customs responsibility division, freight exemption provisions, delivery risk specifications and user rights and obligations for all commodity orders generated on this website. This policy applies to all domestic and international users who browse the website, register accounts and complete purchase transactions, and all commodity sales, order fulfillment and logistics delivery behaviors of the website are subject to the constraints of this policy. After the user completes the order payment and confirms the checkout behavior, it means that the user has fully read, understood and unconditionally accepted all the terms of this Shipping Policy, and voluntarily accepts the standardized service and rule constraints formulated by the website. If the user has any doubts about the shipping rules, freight standards, customs liability, delivery cycle and other related content before placing an order, they can initiate consultation through the official Contact page of the website, and the customer service team will provide professional and detailed interpretation services.

The core preferential shipping service of this website is global full free shipping, which covers all product categories sold on the website without any threshold restrictions, minimum consumption restrictions, commodity quantity restrictions and regional additional conditions. All orders successfully paid by users on the website can automatically enjoy free shipping services, and the website will not charge users any shipping fees, handling fees, packaging fees, remote delivery surcharges, fuel surcharges and other logistics-related fees in any name. All logistics and distribution costs incurred in the process of commodity delivery shall be fully borne by the website, and the final settlement price of all user orders is the commodity price displayed on the product page and checkout page, without any hidden additional charges.

On the basis of free global shipping, the website independently undertakes all customs duties, import taxes, customs inspection fees, customs brokerage fees and all other cross-border compliance fees incurred during international logistics transportation. For all cross-border orders generated by global users, all tax costs and customs-related expenses in the process of commodity entry and customs clearance shall be fully borne by the website. Users do not need to pay any tax fees, customs clearance fees or supplementary charges during the whole process of order placement, transportation, customs clearance and final delivery. There will be no situation where the logistics carrier or local customs collects additional fees from users. All cross-border cost risks and compliance responsibilities are uniformly undertaken by the website, which completely avoids the extra economic burden and shopping risks caused by cross-border shopping for global users, and ensures that every user’s shopping budget is completely transparent and controllable.

In terms of order processing time, the website implements standardized and unified order processing specifications. After the user completes the order payment successfully and the system confirms that the payment is credited, the official order processing procedure will be started uniformly. The whole order processing link includes payment verification, commodity inventory confirmation, product quality inspection, commodity sorting and picking, professional packaging and protection, logistics information entry, waybill generation and carrier handover. The standard processing cycle of all orders is 1 to 3 business days. The business days involved in the processing cycle exclude all weekend rest days, statutory public holidays and official downtime for website maintenance and equipment debugging. The order processing time is independent of the logistics transit time, and the processing cycle is the preparation time required by the website to ensure that the commodities are intact, qualified and packaged in place before delivery, so as to effectively avoid defective products, missing accessories, damaged packaging and other problems in user orders.

After the completion of order processing and the handover of goods to the official cooperative logistics carrier, the goods will enter the global logistics transit stage. The standard delivery cycle of all global orders from the completion of warehousing and delivery to the arrival of goods at the user’s designated shipping address is 6 to 12 business days. This time cycle is the average data summarized by the website based on long-term global logistics delivery experience, covering most countries and regions with delivery services available on the website. It should be noted that the delivery time is an estimated cycle based on normal logistics conditions, not an absolute guaranteed arrival time. The final arrival time of goods may be affected by objective factors beyond the control of the website, including but not limited to local customs inspection efficiency, peak season logistics congestion, extreme weather conditions, regional public holiday arrangements, local carrier operational adjustment, remote regional transportation delay, user address information error and other uncontrollable factors.

In order to ensure the accurate delivery of user orders, all users must fill in true, accurate, complete and valid shipping address information when placing orders, including detailed recipient name, street address, apartment or unit number, city, state or region, postal code and country information. The user shall bear full responsibility for all delivery delays, package return, delivery failure and order loss problems caused by incorrect address filling, incomplete information, expired address information and unmodified wrong information. If the user finds that the shipping address is filled in incorrectly after placing the order, they can apply for address modification through the Contact page in time when the order is still in the processing stage. After the order is delivered and handed over to the logistics carrier, the address information cannot be modified, and the website does not bear the corresponding delivery risk liability caused by user’s wrong address.

In terms of logistics tracking service, after the goods are delivered and the waybill number is generated, the website will automatically send the logistics tracking number and tracking query method to the user’s reserved email address. Users can query the real-time transportation status, transit node information and delivery progress of the package through the official carrier channel at any time. Users are requested to ensure the authenticity and validity of the reserved email address to avoid the failure to receive tracking information in time, which affects the user’s understanding of the order progress. For packages with no updated logistics information for a long time or abnormal transit status, users can initiate a logistics inquiry and abnormal processing application through the Contact page, and the website customer service team will cooperate with the carrier to conduct investigation and follow-up processing.

In terms of package delivery and signing rules, the logistics carrier will deliver the package according to the user’s reserved shipping address. Most conventional deliveries do not require recipient signature, and the carrier will complete the delivery through door-to-door placement, community designated placement, mailbox placement and other ways according to local delivery habits. Users need to ensure that there is a safe receiving environment at the reserved address to avoid package loss and damage after delivery. After the carrier marks the package as successfully delivered, the risk of package loss, damage and theft shall be borne by the user. If the user finds that the logistics status shows delivered but the package is not received, they need to check the surrounding safe placement areas, community property management, neighbors and mailroom first, and then contact the website customer service through the Contact page to initiate a package investigation process.

For damaged packages and defective goods in transit, users need to keep the outer packaging of the goods and take clear photos of the damaged packaging and damaged products immediately after receiving the goods, and submit a damage claim application through the Contact page within a reasonable time limit. The website will verify the damage situation according to the user’s evidence, and provide after-sales solutions such as replacement delivery, partial refund and full refund according to the actual situation. The website does not accept damage claims without valid picture evidence and complete outer packaging, so users must keep the original packaging and take evidence in time after finding abnormal goods.

In terms of order cancellation rules, users can apply for order cancellation through the Contact page when the order is in the processing state and has not been delivered. After the cancellation application is approved, the website will complete the full refund processing according to the refund rules. Once the order is delivered and enters the logistics transit state, the order cannot be cancelled and intercepted. If the user no longer needs the goods after delivery, they need to follow the website’s Refund Policy to apply for return and refund after receiving the package.

The website reserves the right to update and optimize this Shipping Policy according to the adjustment of cooperative carriers, the expansion of delivery regions and the change of cross-border compliance rules. The updated policy content will be uniformly displayed on the official website page, and users’ continued use of the website and placement of orders will be deemed as acceptance of the updated policy terms. All shipping-related consultations, complaints and abnormal processing requests of users must be submitted through the official Contact page of the website, and the website will not accept any offline or third-party channel feedback and applications.