Refund Policy

This Refund Policy is specially formulated to standardize the return, exchange and refund service rules of all commodities on the website, clarify the user’s after-sales rights and the website’s service obligations, and regulate the whole process of return application, commodity inspection, refund review, fund arrival and exception handling. This policy applies to all users who purchase commodities through this website, and all return and refund behaviors of users are subject to the unified constraints of this policy. After the user completes the order purchase transaction, it means that the user has fully understood and recognized all the terms of this Refund Policy, and agrees to handle all after-sales disputes and return and refund matters in accordance with the rules of this policy. All after-sales service behaviors of the website are based on this policy, and the website will provide standardized, fair and transparent return and refund services for all eligible user orders in strict accordance with the policy terms.

The website provides a super long and user-friendly return service window for all global users. The unified valid return period of all commodities is 60 calendar days, and the starting time of the return window is based on the delivery completion time recorded by the official logistics carrier. Within 60 days after the user successfully receives the goods, no matter the user is not satisfied with the product use experience, the product size and model do not match the actual demand, the product use effect is not in line with the expectation, or other personal reasons that do not need to continue to use the goods, the user can initiate a return and refund application to the website through the official Contact page. All return applications must be initiated within the valid 60-day return window. The website will not accept any return applications that exceed the time limit, and the after-sales return right of overdue orders will be automatically invalidated.

All user return applications must pass the official authorization of the website before they can be returned. Users cannot send back goods without authorization by themselves. The complete return application process is as follows: the user submits a return application through the Contact page, fills in the corresponding order number, purchase email, returned commodity information and return reason in detail, and submits it to the customer service team for review. After receiving the user’s application, the customer service team will verify the order information, judge whether the order is within the valid return window, and confirm whether the returned commodities meet the return conditions. After the review is passed, the website will send the official return address, packaging specifications and return precautions to the user. Only after obtaining the official return authorization can the user package and send back the goods. For unauthorized returned goods sent by users without application and approval, the website has the right to refuse inspection and refund, and does not bear any loss liability caused by unauthorized return.

In terms of commodity return conditions, all returned commodities must maintain intact product status, complete original packaging and complete supporting accessories. The specific eligible standards include: the product has no artificial damage, no dirt and pollution, no excessive use traces, the original outer packaging, product packaging, protective film and labels are complete and undamaged, the product accessories, gifts and matching parts are complete and consistent with the original order. Users can conduct reasonable trial use and experience test of the product to judge whether it meets the use demand, but excessive use, intentional damage, artificial pollution and disassembly and transformation of the product are not allowed. For returned goods with damaged packaging, missing accessories, serious use traces and artificial damage, the website has the right to reject the full refund application, and can negotiate with the user for partial refund according to the actual damage degree of the goods.

In view of the particularity of baby care products, in order to ensure public health and product safety, some special categories of products involve hygiene and safety attributes, and will be marked with non-returnable attributes on the product page. For non-returnable products, once the package is opened and used, the website will not accept return and refund applications, so as to avoid secondary sales of used hygiene products and protect the health and safety of all consumers. However, if the non-returnable products have quality problems, damage during transportation, wrong delivery and other abnormal problems after opening, users can still apply for return, replacement and refund according to the abnormal after-sales process, and the website will handle it according to the actual abnormal situation.

After the user sends back the goods in accordance with the official return specifications and the goods are signed for and received by the website’s return warehouse, the professional inspection team will conduct comprehensive inspection and verification of the returned goods, check the integrity of the product, the degree of use damage, the completeness of packaging accessories and other indicators, and confirm whether the returned goods meet the refund standards. After the inspection is qualified and the return is approved, the website will officially initiate the refund procedure. The unified refund processing cycle is 5 to 10 business days, and the refund will be returned to the user’s original payment account in the original payment way. All refund settlement currencies are uniformly United States Dollars, and the settlement standard is consistent with the original order payment standard.

It should be noted that the refund arrival time after the website completes the refund initiation is affected by the processing efficiency of the user’s payment institution, bank card issuing bank and third-party payment platform. The website completes the refund operation within the specified time limit, and the subsequent fund arrival delay caused by the user’s financial institution’s system processing rules is beyond the website’s control scope, and the website does not need to bear relevant liability. Users can check the fund arrival status through their own payment account background.

For partial return scenarios of orders, if the user only returns part of the commodities in a single order, the website will calculate the refund amount according to the unit price of the returned commodities in the original order, deduct the corresponding discount proportion according to the actual promotional discount of the original order, and complete the partial refund settlement. For returned goods that fail the warehouse inspection and do not meet the refund conditions, the customer service team will feedback the inspection results and rejection reasons to the user, and provide optional solutions such as returning the goods to the user or abandoning the goods for processing.

In terms of product exchange service, the website does not support direct exchange and replacement service temporarily. If the user needs to replace the product model, specification, style and other content, they need to apply for return and refund according to the standard return process after receiving the goods, and place a new order to purchase the target product after the refund is completed. This unified process can effectively avoid order confusion, inventory errors and fund settlement errors, and ensure the standardized and accurate processing of all user orders.

For abnormal after-sales problems such as defective products, damaged goods upon arrival, wrong goods delivery and missing goods, users can submit abnormal after-sales applications through the Contact page in a timely manner, and provide clear photos of damaged packaging, defective products and wrong goods as evidence. The website will verify the user’s abnormal situation within the fastest time, and provide free replacement, full refund and other after-sales solutions according to the actual situation, and all abnormal processing costs will be fully borne by the website.

The website strictly prohibits malicious refund behavior and arbitrary payment dispute behavior. If the user initiates a bank dispute, payment complaint and chargeback application without communicating with the website and applying for official after-sales processing, the website has the right to conduct official appeal and verification, and record the user’s abnormal behavior. For malicious refund and false dispute behaviors, the website has the right to restrict the user’s subsequent shopping rights and refuse to provide after-sales services.

This Refund Policy will be dynamically updated according to the development of business and changes in industry norms. The updated policy content will be displayed on the official website page in real time. Users’ continued use of the website’s shopping and after-sales service functions will be deemed as acceptance of the updated policy terms. All after-sales consultation and return application behaviors of users must be completed through the official Contact page of the website, and the website will not recognize any private agreement and offline commitment.